At Fiona Diapers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support

We may also automatically collect limited information such as your IP address, browser type, device information, and website usage data to improve our website and services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate about your purchases
  • Provide customer support
  • Process payments and prevent fraudulent transactions
  • Improve our products, website, and customer experience
  • Send order updates and important service communications
  • Send promotional offers or marketing communications where permitted by law and, where required, with your consent

3. Payment Information

Payments may be processed through secure third-party payment providers. Fiona Diapers does not intentionally store complete credit or debit card details on its own servers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, understand website traffic, and improve our services.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, such as:

  • Delivery and courier companies
  • Payment processing providers
  • Website hosting and technology service providers
  • Customer support or marketing service providers
  • Government authorities or legal bodies when required by law

These parties are expected to handle your information responsibly and only for the purposes for which it is provided.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

You may also contact us if you no longer wish to receive promotional communications from us.

8. Children’s Privacy

Our products are intended to be purchased by parents, guardians, and other adults. We do not knowingly collect personal information directly from children.

9. Third-Party Links

Our website may contain links to third-party websites or services. Fiona Diapers is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Fiona Diapers
Email: info@fionadiapers.pk
Phone: 92-3232980997
Address: PSO Pump, Aisha Manzil